SHIPPING & RETURNS
All items are embroidered and shipped from Florida, USA.
Processing Time
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Current processing time: 1–3 business days
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Most orders ship the next business day
Shipping
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We primarily ship via USPS Priority and UPS Ground
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We currently ship to the USA and Canada only
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Orders shipped to Canada may be subject to duties and taxes charged by customs
Cancellations
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Cancellations are accepted within 4 hours of placing your order
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To request a cancellation, send us a message with your order number
Refunds & Exchanges
Because each item is personalized and made to order, we do not offer refunds or exchanges for:
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Incorrect size selection
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Incorrect personalization details
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Incorrect shipping address provided by the customer
Please double-check your:
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Shipping address
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Size selection
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Personalization (names, dates, etc.)
Use the size chart shown in the product photos and compare it to a similar item you already own for the best fit.
Order Issues & Our Responsibility
If we make a mistake on your order (such as wrong personalization, item, or color):
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We will work with you to provide a correct replacement as soon as possible
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Please send us a message with your order number, and we will respond within 24 hours