Privacy Policy
Last updated: 2026-04-08
1. Who we are
Signature Stitch Studio is a Florida-based embroidery shop offering personalized apparel and accessories. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
2. Information we collect
We may collect the following types of information:
- Contact details: name, email address, phone number, shipping and billing address
- Order details: products ordered, personalization details, order history
- Payment information: processed securely by our payment providers (we do not store full card details)
- Technical data: IP address, browser type, device information, pages visited, and usage data collected via cookies or similar technologies
3. How we use your information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order, account, or customer support requests
- Personalize and embroider your items according to your instructions
- Improve our website, products, and customer experience
- Send marketing emails or updates if you have opted in (you can unsubscribe at any time)
4. Legal bases for processing (if applicable)
Where required by law, we process your personal data based on:
- Performance of a contract (to fulfill your order)
- Our legitimate interests (to operate and improve our business)
- Your consent (for certain marketing or cookie uses)
5. Sharing your information
We may share your information with:
- Service providers who help us run our business (e.g., payment processors, shipping carriers, email providers, website hosting)
- Legal or regulatory authorities when required to comply with applicable laws or to protect our rights
We do not sell your personal information.
6. Cookies and tracking technologies
We may use cookies and similar technologies to:
- Keep your cart and account session active
- Remember your preferences
- Analyze site traffic and performance
You can manage cookies through your browser settings. Some features of the site may not work properly if cookies are disabled.
7. Data retention
We keep your information only as long as necessary to:
- Provide our services and complete your orders
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When information is no longer needed, we will delete or anonymize it.
8. Your rights
Depending on your location, you may have rights such as:
- Accessing the personal data we hold about you
- Requesting corrections to inaccurate information
- Requesting deletion of certain data
- Objecting to or restricting certain types of processing
- Withdrawing consent where processing is based on consent
To exercise these rights, contact us using the details below.
9. Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Data security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.
11. International transfers
If you access our site from outside the United States, your information may be processed in the United States, where data protection laws may differ from those in your country.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact us
If you have any questions about this Privacy Policy or your personal information, please use the Contact Us page to send us a message.